PRIVACY POLICY

Welcome to our website. Grow CPA LLP ("Company", "we", "our" or "us") respects your privacy and is committed to protecting it.

This Privacy Policy governs your access and use of www.growcpa.ca, including any content, functionality, or services offered through our website or related landing pages (collectively, the "Site"), whether as a guest or registered user. This Privacy Policy is incorporated into and forms part of our Website Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE. By using our Site, you acknowledge and agree that your information will be collected, used, and disclosed as described in this Privacy Policy. If you do not agree, you must not access or use our Site or Services.

This Privacy Policy applies to information collected on this Site; in email, chat, text, form submissions, and other electronic message features on our Site; through downloadable features, resources, webinars, courses, client portals, or related services; and when you interact with our advertising or applications on third-party websites and services if operated by or on behalf of us or linked to this Privacy Policy. It does not apply to information collected by third parties or through other websites not operated by us, except where this Privacy Policy is expressly incorporated.

Age Requirement

Our Site is intended for users who are of legal age of majority in their place of residence and can form legally binding contracts. This Site is not intended for use by children under 13, and we do not knowingly solicit personal information from anyone under 13. If you become aware that we have collected data from anyone under 13, please contact us so we can delete it in accordance with applicable law.

Information We Collect

We collect, use, and disclose personal information as described in this Privacy Policy. Where required, we will obtain your express consent before collecting or using personal information. Examples include:

Personal Information: name, billing address, mailing address, telephone number, email address, and demographic or customer profile information where you choose to provide it.

Financial Information: we do not store or process payment card information directly. Transactions through the Site are processed by third-party providers such as Stripe or other processors identified at checkout. If you become a client of Grow CPA LLP under a separate engagement, we may collect financial, tax, accounting, bookkeeping, and related information as needed to provide services under the applicable engagement letter.

User Account Information: name, email address, username, password, and account access details for certain Services. You are responsible for keeping your password confidential.

Computer, Browser and Mobile Information: IP address, operating system, browser type, date and time of visit, pages visited, device information, URL, browsing history, traffic data, and Site log information.

Social Media Information: public information from social networking sites and apps you use to interact with us, such as name, username, location, email, profile picture, and other public profile information.

Sensitive Information

We do not request or intentionally collect sensitive personal information through our Site, including social insurance or social security numbers, health or genetic data, financial account details, or information relating to ethnic origin, religious beliefs, or criminal history. Please do not submit this type of information through our Site. If sensitive information is inadvertently submitted, we will delete it unless required by law to retain it or unless it is required in connection with a separate professional engagement and handled under that engagement.

How We Collect Your Information

We collect information you voluntarily provide when you purchase or access Services or content, sign up for our email list or newsletter, submit a form, send questions, book a call, register for a webinar, download a resource, or provide comments, reviews, testimonials, or other feedback.

We also collect information automatically from your browser or mobile device, such as IP address, operating system, browser name and version, date and time of visit, pages visited, and time spent on each page. This information may not identify you on its own, but we may combine it with other information.

Cookies, Tracking Technologies and Analytics

We collect information through cookies, pixels, website beacons, tags, social widgets, clickstream data, and other tracking technologies. These tools help us understand Site usage, improve functionality, assess marketing and advertising, deliver content based on user interests, and operate our business.

Upon visiting our Site, you may be presented with a cookie banner giving you the option to accept or reject non-essential cookies, including analytics or advertising cookies. You can also manage cookies through your browser settings. If you disable cookies, some parts of the Site may be inaccessible or not function properly.

Some content, applications, or advertisements on our Site may be served by third parties. These third parties may use cookies or other tracking technologies to collect information about your online activities over time and across different websites or online services. We do not control those third parties' tracking technologies.

Where required by law, we honour browser-based opt-out preference signals such as Global Privacy Control (GPC). We may use third-party analytics tools to understand how visitors use our Site and improve functionality. Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

Email Policies

We are committed to keeping your email address confidential. We do not sell your email address for monetary consideration. We may share your email address with trusted third-party service providers who help us deliver email communications.

Marketing emails will identify the sender, include our valid physical mailing address, provide clear unsubscribe instructions, and honour unsubscribe requests within the timeframes required by applicable law. You may withdraw consent to receive marketing communications at any time by clicking the unsubscribe link in an email or contacting hello@growcpa.ca.

How We Use and Disclose Your Information

We use information to provide the Site and its contents; provide products, services, and information requested by you; carry out contractual obligations, including billing and collection; analyze trends and improve Services; troubleshoot Site issues; contact you with newsletters, offers, advertisements, and content that may interest you; allow interactive and social features; improve Site content and functionality; prevent fraud and security breaches; resolve disputes; assist law enforcement when necessary; respond to legal claims; comply with legal obligations; and for any other purpose with your consent.

We do not sell personal information for monetary consideration. We may share personal information with trusted third-party service providers, advertising partners, analytics providers, affiliates or strategic partners, and other parties where necessary to operate our Site and business, process payments, host services, deliver email, communicate with you, provide customer service, analyze trends, promote our Site and Services, protect our legal rights and security, complete a sale or transfer of business, comply with legal obligations, or act with your consent.

Where required by applicable privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), you may request to opt out of the sale or sharing of your personal information by contacting us at hello@growcpa.ca or using any available opt-out tools on our Site.

Retention, International Data and Processing

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, provide Services, and comply with applicable legal, accounting, or regulatory obligations.

Your personal information may be transferred to and maintained on servers located outside of your province, state, country, or other governmental jurisdiction where privacy laws may differ. We take reasonable steps to ensure personal information transferred outside your jurisdiction is protected by appropriate contractual or organizational safeguards as required by applicable law.

We may process personal information directly or through third-party service providers acting on our behalf. For example, when you purchase a Service through the Site, payment information is transmitted to and collected by a third-party payment processor. Third-party applications we use may include Thrivecart, Squarespace, Stripe, Google Analytics, Flodesk, Karbon HQ, QuickBooks Online, Hubdoc, Gmail, ChatGPT, and other trusted service providers we use from time to time. For more information, please contact us at hello@growcpa.ca.

Protection of Your Information and Event of Breach

We use commercially reasonable methods to protect information voluntarily provided to us and information collected automatically. These measures include standard security protocols, secure transmission using SSL where available, recognized secure payment systems, and reputable third-party processors and applications. Email is not considered secure, so please do not send private or sensitive information by email unless specifically requested and appropriate.

No system, internet transmission, public network, or storage system can be guaranteed 100% secure. If you are concerned about your personal information, please contact hello@growcpa.ca.

In the event of a breach involving personal information under our control, we will assess the nature and scope of the incident and notify affected individuals and any required regulatory authorities in accordance with applicable privacy laws. We will take reasonable steps to investigate, mitigate, and remediate the incident.

Your Rights

You have the right to access, correct, request restriction or deletion of your information, or request information about how we use your personal information, as required by applicable law. We may first request evidence verifying your identity. Where allowed, we may charge a reasonable fee for unreasonable, excessive, or repetitive requests.

After verifying your identity, you may request that we update or change information you provided; confirm what data we hold and why; provide a digital copy of personal information we hold; delete personal information, subject to legal and business exceptions; change or withdraw consent; opt out of future email correspondence; opt out of third-party marketing communications or use of personal information for marketing; restrict processing in certain situations; or complain to a supervisory authority in your jurisdiction.

If you wish to have third parties delete information we have disclosed to them, you may need to contact those third parties directly. Upon request, we will provide information about the categories of third parties with whom we share personal information, as required by applicable law.

Complaints, International Visitors and California Residents

If you believe we have mishandled your personal information or violated your rights under this Privacy Policy or applicable law, please contact us at hello@growcpa.ca. We will make reasonable efforts to address your concern promptly. You may also have the right to make a complaint to the applicable privacy regulator in your jurisdiction, such as the Office of the Privacy Commissioner of Canada or the relevant state authority if you are located in the United States.

Our Site is intended for users located in Canada and the United States. If you access our Site from outside these jurisdictions, including the European Union, your information may be transferred to and processed in Canada or the United States, where privacy laws may differ from those in your country. By using our Site, you consent to this transfer and processing.

This section applies to residents of California under the CCPA/CPRA. California residents may have the right to know what categories of personal information we collect and how we use it; request access to specific pieces of personal information; request correction of inaccurate personal information; request deletion, subject to exceptions; request that we limit use and disclosure of sensitive personal information if applicable; opt out of the sale or sharing of personal information, including sharing for cross-context behavioural advertising; and not be discriminated against for exercising privacy rights.

We do not sell personal information for monetary consideration. However, we may share certain information with advertising or analytics partners for marketing purposes, which may constitute "sharing" under California law. California residents may exercise their rights by contacting hello@growcpa.ca. We may need to verify identity before processing a request.

Changes to this Privacy Policy

We reserve the right to update and change this Privacy Policy and will make reasonable efforts to update the "Last updated" date each time we make changes. Your continued use of the Site following updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at hello@growcpa.ca or at Grow CPA c/o The Hub, 1 Cres Rd., Box 14, Huntsville, ON P1H 1Z6, Canada.